Support / From the person who built it
Stuck?
Let’s fix it.
Installing, licensing, DAW quirks. Start with the answers below. If yours isn’t there, email me and you’ll hear from an actual human.
Email CarlosFind your answer
Installing
Install. Update. Play.
How do I install a plugin?
Download the installer from your account or the product page and run it. After installation, rescan plugins in your DAW. The standard VST3 location is used on Windows and macOS.
Why does Windows show an installer warning?
Windows may show a SmartScreen notice for an unsigned or unfamiliar installer. Download only from Floof Audio. If you are unsure about the file or warning, email contact@floofaudio.com before continuing.
My DAW cannot find the plugin. What should I check?
Check that your DAW scans its standard VST3 folder, then run a plugin rescan. On Windows this is C:\Program Files\Common Files\VST3. On macOS it is /Library/Audio/Plug-Ins/VST3. If it still does not appear, send your OS, DAW version, plugin format, and any error message to support.
How do I get updates?
Open your account and download the latest build from your purchased products. Run the installer, then check the version number in the plugin settings.
DAWs
Find your format.
Which DAWs and formats are supported?
All three plugins ship as VST3. On macOS, AU versions are also available. Meow Seq and Paw Control additionally ship CLAP builds. Use a format your host supports; the free trial is the best way to check your setup.
What should I use in Logic on Mac?
Use the AU version of Meow Seq or Paw Control. They are MIDI Effect AUs, the format Logic uses for MIDI processing. The VST3 builds do not work in Logic. Other hosts may require the VST3 or CLAP build instead.
Licensing
Your plugins. Your account.
Do I need a separate license manager?
No. Licensing is handled through your account on this site. Your purchase email contains an account setup link. Open your account to view purchases, download plugins, and manage licenses.
Can I use a license on multiple computers?
Each license includes three activations. You can deactivate a machine from your account to free up an activation.
Can I activate a plugin offline?
Yes. The plugin generates a device token file. Upload it through your account to receive a license file, then load that file into the plugin. Offline activations use a license seat and cannot be deactivated by you; contact support if one needs to be revoked.
What is the refund policy?
Refunds are generally not offered because purchases provide immediate access to a digital download. If a plugin does not function on your system and the issue cannot be resolved, refund requests are considered individually. Email contact@floofaudio.com with the problem.
Can I transfer a purchase from itch.io?
Yes. Email contact@floofaudio.com to move your purchase to an account here. The old itch.io store remains available but no longer receives plugin updates.
Still need a hand?
Tell me what
happened.
Include your operating system, DAW and version, plugin name and version, and what you expected to happen. A screenshot or short recording helps.
Email contact@floofaudio.comReplies usually within a day, from Carlos personally.